Customer Challenges

The advent of AIGC has led to a new wave of knowledge explosion, heightening companies' demand for knowledge and imposing higher requirements on knowledge management. Intelligent knowledge management is now essential for enterprises.
Knowledge Retention: How can knowledge be automatically extracted and summarized from vast data to improve retention and access efficiency?
Knowledge Search: How to search for desired knowledge more accurately and efficiently, providing personalized knowledge services?
Knowledge Utilization: How to quickly and efficiently access knowledge in the business process, facilitating business growth?
Knowledge Collaboration: How to achieve efficient collaboration in knowledge production and application, enhancing team efficiency?

Solution

CloudExcel AI Intelligent Knowledge Base addresses knowledge base application by dividing it into construction and usage stages, providing comprehensive functionality and technical support tailored to practical application challenges.
A. Construction Stage: Enables precise understanding of knowledge documents, smart analysis, and segmentation of complex layouts; improves retrieval accuracy with hybrid search, reordering, and relevance matching; allows dynamic switching of large models.
B. Usage Stage: The "skills" plugin mechanism enables easy data integration with internal systems; supports multi-channel publication of Q&A bots, with API integration into any application; provides data statistics and visual analysis for bot usage.

Customer Value

Improved Knowledge Management Efficiency: CloudExcel AI Intelligent Knowledge Base enhances knowledge accumulation and retrieval efficiency, allowing companies to address knowledge challenges faster.
Accurate and Efficient Knowledge Search: Hybrid search and reordering technologies improve search accuracy, enabling users to find needed information efficiently while enjoying personalized knowledge services, saving time and costs.
Business Growth Support: Ensures timely access to relevant knowledge during business processes, supporting companies in making informed decisions, fostering continuous growth.
Enhanced Team Collaboration: Facilitates efficient sharing and utilization of knowledge resources, improving team collaboration.
Data-Driven Insights: Provides statistics and visual analysis of Q&A data, enabling companies to optimize knowledge management strategies, enhancing competitiveness and innovation.